Billing and Payment

1. How do I add funds to my account?
2. What are the available payment methods?
3. How can I pay with a bank transfer?
4. JAJAH asks me to pay. What will happen if I won't?
5. Is payment to JAJAH secured?
6. Credit Card transactions are being processed by Bibit. What is this?
7. I want to have credit with JAJAH, so I will not have to pay small amounts every time. Can I do that?
8. When I try to pay with my credit card, I get an error message saying "payment failed." Why?
9. I tried to pay with my credit card, but my account got locked immediately after. Why?
10. What is Moneybookers and how can I use it to pay my JAJAH bill?
11. Does JAJAH charge per minute or per second?
12. The JAJAH bills are in Euro. Do you have the prices in US Dollars or other currency?
13. What is Autotopup?
14. Can I disable Autotopup?
15. Can I change the limit and/or the topup amount?

How do I add funds to my account?

Log into your account and you will see your balance at the top of the page on the right hand side. There you will also find a link “add funds” which will bring you to the payment page to add funds to your account.

What are the available payment methods?

Currently the available payment options are credit cards (Visa, MasterCard or American Express), a bank transfer, Paysafecard and the MoneyBookers service. We are continually working on incorporating additional payment methods; as they become available we will update this section.

How can I pay with a bank transfer?

After you have made the transfer, please send us a short email, specifying your name, email address and reference number (see example below). After the transfer is noted in our bank account, we will credit your JAJAH account accordingly and send you a confirmation email. Please note - a bank transfer is not an immediate payment, and it can take a week or possibly more before the transfer is complete and we can see it in our accounts.

Europe & Rest Of The World:

Bank: BAWAG P.S.K AG
Bank Code: 14000
Addesss: Austria, 4600 Wels, Ringstrasse 33
Account Nr.: 48010015700
Swift Code/BIC: BAWAATWW
IBAN: AT 121400048010015700
Use:

JAJAH asks me to pay. What will happen if I won't?

You need to have funds in your account to make calls.
To avoid running out of funds, you can use Auto-Topup when you pay with a credit card. This is how it works: when the balance in your account reaches a certain amount, which you define, funds will automatically be added to your account using your credit card. This way you never run out of money in your account and you can continue to make JAJAH calls.
If you don't pay, you won't be able to keep using JAJAH. Note that creating a new account with a new email address won't work, since JAJAH won't allow anymore calls from the same phone number.

Is payment to JAJAH secured?

Yes. JAJAH has deployed the latest SSL technology to make certain your transactions are secured.

Credit Card transactions are being processed by Bibit. What is this?

JAJAH uses Bibit Global Payment Services for your online transfer. Safety is first with this payment solution. This system is very reliable and is used by companies such as Yahoo!, Dell, NEC, etc. All the transactions made using this payment method are done through a highly secure connection. All major credit cards are accepted as well as SET for VISA and MasterCards.
Bibit will appear on your credit card statement, as Bibit is collecting the money for JAJAH. The usual procedure is that a payment first gets authorized. This means that the financial institution validates the payment, and in the case of a credit card payment, 'reserves' the amount for JAJAH and deducts it from your spending limit. If you have any further questions, take a look at the Bibit website: www.bibit.com or Get in touch

I want to have credit with JAJAH, so I will not have to pay small amounts every time. Can I do that?

You can use a bank transfer or PaysafeCard to wire us as much as you want. If you wire us more than what you have already spent, you will have a credit that you will then be able to use.

When I try to pay with my credit card, I get an error message saying "payment failed." Why?

This error message indicates that the credit card number you have typed was incorrect. Please double check the number, the security code (CVC code), the expiration date on the card and your billing address before you try again.

I tried to pay with my credit card, but my account got locked immediately after. Why?

There could be several reasons why your account has been locked and the transaction was canceled. Your credit card company might suspect fraud, you might have typed in an incorrect security code, or the billing address might be incorrect. If your account was locked, please get in touch and we will take a closer look into the matter.

What is Moneybookers and how can I use it to pay my JAJAH bill?

MoneyBookers enables any business or consumer with an email address to safely and instantly send money via email. You can send money from your credit card, and transfer money to and from your bank account. In order to use Moneybookers to pay JAJAH, you will first need to open an account on the MoneyBookers website . After you have loaded your MoneyBookers account, log in to your JAJAH account, click "my account" and "Pay Now," and under "Payment Methods" choose "MoneyBookers."

Does JAJAH charge per minute or per second?

Like most international services, JAJAH assesses charges on calls made by the minute.

The JAJAH bills are in Euro. Do you have the prices in US Dollars or other currency?

When you register, you can choose your preferred currency. To see what currency you selected, log in to your JAJAH account and click the "my account" link. Under "settings" you can see your current selection. If you want to change your settings, please Get in touch with a detailed request and we will make the change for you.

What is Autotopup?

Auto TopUp is an convenient way never to run out of money in your account. By enabling Auto TopUp, money will be automatically added to your account once you reach the predefined amount you have set in your account. For example, set the minimum account credit value to 5 Euro and the TopUp amount to 10 Euro. Once your balance is less than 5 Euro, JAJAH will automatically add 10 Euro using your credit card or another pre-selected payment method.

Can I disable Autotopup?

Yes, you can do so by simply deselecting the Auto TopUp option checkbox in the payment section.

Can I change the limit and/or the topup amount?

You can easily change your Auto TopUp settings in the payment section. Back