Free Calls

1. What is JAJAH Free Global Calling?
2. Does It Cost Anything To Register?
3. Are There Any Hidden Costs?
4. What’s The Catch?
5. What’s the JAJAH “Fair Use” Policy ?
6. I called from my landline to another registered landline, but still got charged. Why?
7. I can’t find my country under the “My Phone Number” and/or under the “My Friend’s Phone Number” drop down menu. Why?
8. How can I check if a JAJAH call is free?

What is JAJAH Free Global Calling?

The JAJAH Free Global Calling Program rewards our users for choosing JAJAH. This program is governed by the Fair Use Policy and allows you to make free local and international phone calls to other registered users in certain countries. On our pricing page you will find the list of countries where free calls are available. Calls are free when you call from a personal account (not a business account), you have paid at least once in the last 6 weeks, both call participants are registered as JAJAH users and the call was initiated with JAJAH.Web. JAJAH reserves the right to adjust the amount of free calls allowed per the Fair Use Policy . For more information about the amount free calling you can redeem, please contact JAJAH Support

Does It Cost Anything To Register?

No.

Are There Any Hidden Costs?

No.

What’s The Catch?

There is no catch. You just use JAJAH to make your calls. The free service relies on users paying at least one time for JAJAH services and using JAJAH in a “fair and reasonable” way, as described in our Fair Use policy

What’s the JAJAH “Fair Use” Policy ?

The JAJAH Fair Use policy allows us to offer free calling to our users. To provide the maximum number of free minutes to users, JAJAH must balance the cost of free calls with the revenue we receive from paid services (such as paid calls, text messages, scheduled calling, and conference calls), therefore we ask you to make at least one payment every 6 weeks to enjoy free minutes. To preserve this balance, JAJAH may limit free calling minutes on a weekly or monthly basis.

I called from my landline to another registered landline, but still got charged. Why?

There are several possible reasons. For a call to be free, the following must take place:

• You are calling from the JAJAH website (JAJAH.Web) and using a personal account.
• Your friend’s number is registered with JAJAH and you and your friend is located in the JAJAH Free Global Calling Zone.
• You have not exceeded the Fair Use policy calling limit. This limit varies from country to country. Please contact JAJAH Support for details.
• You are a user in good standing: We reward free calls to users who are in good standing. A user in good standing is defined as someone who made a deposit to their JAJAH account in a 6 week period. Inactive users will not have access to the benefits of the JAJAH Free Global Calling Program.
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I can’t find my country under the “My Phone Number” and/or under the “My Friend’s Phone Number” drop down menu. Why?

There are some countries that are not yet supported, but we are constantly adding more countries to the list. Try checking back in the near future to see if your country has been added.
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How can I check if a JAJAH call is free?

• You are calling using JAJAH.Web and using a personal account.
• Your friend’s number is registered with JAJAH and you and your friends are located in the Jajah Free Global Calling Zone.
• You have made a deposit to your account in a 6 week period and have not exceeded the Free Global Calling Program Limit, governed by the Fair Use Policy.
  
  To check the amount of free minutes you have left, simply enter the number you want to call and the amount of free minutes will be displayed next to the CALL button (before you click CALL).
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We can respond more quickly to questions in English.
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