Mobile Plugin
- Make sure your mobile number in your JAJAH account is the one to which you download the plug-in.
- Make sure you have enough credit in your account.
General
- How much will it cost me to use JAJAH Mobile Plugin?
- What do I need to use JAJAH Mobile Plugin?
- Why do I need to register before I can download and use the plug-in?
- I am looking for a plug-in to my phone but can’t find it.
- Great! I want to use JAJAH Mobile Plugin. How do I download it?
- I'm trying to download the plug-in OTA but nothing happens.
- What is this data plan and what do I need to do to get it?
- Can I get my account status using JAJAH Mobile Plugin?
- Can I top up my account from my mobile phone?
- I really like your plug-in but I think you should add some functionality.
- Can I make an emergency call from JAJAH?
- I've installed JAJAH Mobile Plugin and trying to use it but nothing happens…
- I want to report a problem with the plug-in.
JAJAH Mobile (Symbian™ plug-in)
- I try to install the plug-in but I get security error message.
- How do I launch the plug-in?
- Why am I asked to select an "Access Point" (AP) when making a call?
- What is the "JAJAH Status" setting?
- What is the "Connection" setting?
- What is the "Default Intl. Prefix" setting?
- What is this "Routing Table" screen?
- What are those “Call failed” messages?
- How can I close the plug-in?
JAJAH Mobile (J2ME application)
- How do I launch the plug-in?
- Why do I need to press so many buttons to launch the application?
- What are those questions I'm getting when placing a JAJAH call?
- What is the "Call Cost" option?
- What is the "My account" option?
- What is the "My Country" setting?
- What is the "My source number" setting?
- What is the "Connection" setting?
- What is the "Test connection" setting?
- What is the "History" button?
- Why can't I use DTMF (Touch Tone) during a JAJAH call?
- What is the Payment option?
- How do I use the payment option?
- Why do I get a "Security certificate not accepted" messages when trying to add credit?
Back
Make sure your mobile number in your JAJAH account is the one to which you download the plug-in.
The plug-in is configured to work with the mobile number you registered your account. If you put a wrong number or accidentally put your landline or office number, the plug-in might not work properly.
Make sure you have enough credit in your account.
Calls outside the JAJAH network are charged (very cheap though!). If you have no credit in your account, or not enough credit you will not be able to make the call. Not having enough credit may prevent you from downloading the plug-in OTA.
General
How much will it cost me to use JAJAH Mobile Plugin?
JAJAH Mobile Plugin is free. You only pay JAJAH when you call someone who is not a JAJAH member, or who is in a rate zone that requires payment. See our
rates page for more information.
You may also pay JAJAH for any text messages that we send to your device as a response to your request, e.g. your account balance. That also includes the SMS we sent for OTA installation. Depending on the type of account you have with your wireless provider, you will probably have to pay for sending the SMS or using data services. The packet size for the data service is about 2KB per request.
What do I need to use JAJAH Mobile Plugin?
You have to be a registered JAJAH user before you can download, or use, any of the JAJAH Mobile PLugins. In order to place a call you must have enough credit in your account, just like on JAJAH Web.
You will also need SMS account with your wireless provider to carry your requests to JAJAH (most mobile phone accounts have this a part of the basic package). In some cases the JAJAH Mobile Plugins also allow you to send your requests over the air (OTA) via GPRS. In this case, you'll need a wireless data plan. If you do not have one and want one then please contact your wireless provider.
Please make sure your phone is supported in the
download page and that you registered your mobile number with JAJAH.
Why do I need to register before I can download and use the plug-in?
We currently do not have a trial version for mobile devices. You have to
register to use JAJAH Mobile Plugin.
I am looking for a plug-in to my phone but can’t find it.
We are constantly working on enlarging the number of supported phones. You can tell us that your phone is not supported here. Incidentally, we expect some of our plug-ins to work in models that are not listed. If you managed to install the plug-in to a model that is not listed we'll be very happy to hear about it.
Great! I want to use JAJAH Mobile Plugin. How do I download it?
Go to our
download page, select your phone model, press submit and follow the instructions.
I'm trying to download the plug-in OTA but nothing happens.
Did you see an acknowledgment message in the mobile download page confirming that the plug-in is on the way? If so, your phone might refuse to receive SMS push messages and you'll to set it to accept push messages:
Nokia
- Messaging → Settings → Service message → Service messages: set to "On".
- Menu → web → Settings → Service inbox settings → Service messages: set to "On".
Motorola
- Messages → Browser Msgs \ Browser Messages \ Express Links → Menu Button → Browser Msg Setup → Service: set to "Receive All"
Samsung
- Messages → Settings → Push messages → Always
- Fun Box → WAP Browser → Push Messages → Receive → Always
Sony Ericsson
- Messaging → Settings → Push → Allow push msg → Set to "Always" or "Always Ask"
What is this data plan and what do I need to do to get it?
A data service plan allows you to connect to the web using whatever wireless data technology your wireless provider uses, such as GPRS, EDGE, UMTS (3G) and similar network technologies. With JAJAH Mobile Plugin, you can use this technology to send JAJAH your requests instead of using SMS.
Please check with your wireless provider to see if you have a data service plan and an Internet access point configured on your device.
Can I get my account status using JAJAH Mobile Plugin?
Yes you can! On the main screen of your application you'll see a "My account" command. Pressing it will send a request to JAJAH which will respond with your current credit balance.
Can I top up my account from my mobile phone?
Unfortunately JAJAH Mobile doesn't support it at this time. However it is a feature we will be adding in the near future. Until then please go to JAJAH Web and add credits to your account from there.
I really like your plug-in but I think you should add some functionality.
Great,
we welcome any new ideas. While we obviously can't promise everything, we treat your ideas with great respect. After all, you are the customer, and you are always right!
Can I make an emergency call from JAJAH?
With JAJAH you can exit the application and make an emergency call as usual.
I've installed JAJAH Mobile Plugin and trying to use it but nothing happens…
You should check that you have enough credit to make the call. If you are using GPRS/3G/UMTS connection you should check the browser / Internet settings. When using the data plan, we recommend using Internet access point. WAP access point might prevent the request from reaching JAJAH. Please contact your cellular provider to help you set an internet access point. Still doesn't get anything? Our
support team will be happy to assist.
I want to report a problem with the plug-in.
By all means, please do. Please go to our
support page and describe your problem. We promise to check it thoroughly.
JAJAH Mobile (Symbian™ plug-in)
I try to install the plug-in but I get security error message.
You'll have to enable software installation on your phone. Go to menu, tools, (app) Manager, Options, Settings and set the "Software installation" to "On".
How do I launch the plug-in?
You don't have to! The plug-in automatically launches after the installation completes and whenever you re-start your mobile device. If you closed the plug-in and want to manually re-start it, simply go to its location and open it.
Why am I asked to select an "Access Point" (AP) when making a call?
Please note this is different from the term for access point that you might be used to, such as a wireless Internet access point in your home. It is a common term on Nokia mobile phones. Mobile phones from other manufacturers might refer to this as something else.
You are using GPRS or EDGE as a connection relay. The pop-up window is asking you to select the appropriate AP to handle the connection when a request is sent. Usually you will choose the same access point that you use to connect your phones Web browser to the Internet.
If you still have problems then try opening your phones web browser and see if you can connect to the Internet. If you can connect to the Internet then make sure you have selected the same AP for your browser and JAJAH.
If you keep having problems when you select an AP that you think should work but it does not then please check if you're using a WAP AP. WAP AP uses a proxy/gateway within the access network to enable better adaptation to your mobile. The proxy might prevent the request to JAJAH from going through. We suggest you set the AP to Internet AP. If you don't have one or don't know how to set it, you can contact your cellular provider.
If you try using your web browser and can not connect to the Internet then one of two things is likely happening:
- Your service plan from your mobile network operator does not have permission to use data. This is very possible in some countries if you are on a “Pay-As-You-Go” (PAYG) plan. If you wish to have this enabled then you will need to contact your service provider to get this activated. Please be aware that you will incur additional costs for this service.
- You have a data plan but your connection settings are not working. We recommend you contact your cellular provider for additional assistance. Alternatively, you may with to set a new AP for your GPRS connections setting. You can do this in one of three ways:
- Go to your service providers’ web site and find the settings there.
- If you feel comfortable entering in the setting manually go to this(http://www.taniwha.org.uk/gprs.html]) web site and find the appropriate settings for your service provider.
- If you have a Mobile Phone from one of the manufacturers listed below you can use their setup wizard to help you.
What is the "JAJAH Status" setting?
This setting disables and enables the Symbian™ plug-in. As long as the service is disabled, you can't place a low-cost JAJAH call. By default, any time the plug-in is launched, it is enabled.
What is the "Connection" setting?
This setting enables you to choose the relay you want to use to send the request to JAJAH. The default setting might vary according to the country you are in when you installed JAJAH Mobile Plugin. The choices for “Connection” settings are “SMS” or “GPRS/EDGE/3G”. If you wish to use SMS to initiate calls then make sure it is selected.
Just below “Connection” is another option “SMS List”. If you choose your connection method to be SMS then you should choose the gateway to correspond to the place where you live – Europe or USA. We will be bringing new gateways online on a country-by-country basis in the near future.
If you have a data account then you may wish to use “GPRS/EDGE/3G” as your connection method. If so click the “Connection” menu, then select "GPRS/EDGE/3G”. Click the “Back” button to save your settings.
What is the "Default Intl. Prefix" setting?
This setting is the home country code of your mobile phone number. This tells JAJAH not to override calls made within your home country. These will be treated as in-country local calls and your phone will operate as usual for these calls. We suggest that you do not change this setting.
What is this "Routing Table" screen?
This screen provides you the flexibility to decide when the Symbian™ plug-in should take over the call and make it a JAJAH call. The table is comprised of routing pattern entries. Each entry represents the condition to check. For example, by default we have two entries "00*" and "+*". This mean that any call that starts with 00 or + will be a JAJAH call.
These are standard prefixes for international long distance calls. If you use a different prefix in your country then you need to add those in this area. You can add, delete or edit the entries on the table.
What are those “Call failed” messages?
As with some mobile/cell connections over GSM and CDMA networks JAJAH sometimes cannot complete a call. This can be for many reasons that are out of the scope of this help page. However a good indication that a call has failed, or will fail, is if the connection process takes more than 60 seconds. As a result you might see the message "Call initiation failed, please try again".
Sometimes if the call seems to be taking a long time and you become impatient, cancel the call, and redial you might see this message. Built-in to JAJAH Mobile Plugin are some “safety valves”. One of them does not allow you to make a second call while a fist call is underway. If you attempt to do this you will see the message "Another call initiation in progress, please try again in few seconds". If you do, just click “OK”, wait a few seconds and try the call again.
How can I close the plug-in?
Go to the plug-in location, select options and exit. Usually, you'll have a quick shortcut on your device. Check your phone manual.
JAJAH Mobile (J2ME application)
How do I launch the plug-in?
Usually, the application will be located under the application menu.
Why do I need to press so many buttons to launch the application?
We're truly sorry for that but there's not much we can do. The J2ME platform doesn't provide us with the possibility to run it in the background or even decide the installation location. We have made it as smooth as possible.
What are those questions I'm getting when placing a JAJAH call?
Those would be the questions that the phone asks you before sending SMS messages or using wireless data such as GPRS. This is part of the security mechanism that is set to protect the user. The mechanism asks the user's permission before letting applications carry out an operation that may incur a cost to the user.
What is the "Call Cost" option?
This option allows you to check the cost per minute of a call from your mobile to a certain number. You can select this option from the dial or history screen's option. This option is enabled only when using GPRS connection. After receiving the call cost, you can place a call to the number.
The call cost is also displayed when using GPRS connection to initiate calls.
What is the "My account" option?
This option allows you to check your remaining credit on your account balance.
What is the "My Country" setting?
JAJAH doesn't want to change your dialing habits. When making a call to a local number without an international prefix, the application will add the "My country" setting to the dialed number. That means that you don’t have to go over all your phonebook and add the +... to every contact.
By default, we pre-set the setting to the international prefix of your mobile device.
What is the "My source number" setting?
You can verify and change the registered mobile number on your JAJAH account. Selecting this option will return your current registered mobile number. You can then change the number by choosing "Change". This option is enabled only with GPRS connection.
What is the "Connection" setting?
This setting enables you to choose the relay you want to use to send the request to JAJAH. By default, the connection is set to SMS.
What is the "Test connection" setting?
This is a short connection test you can use to verify your phones GPRS settings are suitable to work with JAJAH Mobile Plugin. Selecting this option will send two requests to JAJAH. If the test fail you might still use JAJAH Mobile Plugin but with some limitations.
JAJAH Mobile Plugin also invokes this test when running the plug-in for the first time.
What is the "History" button?
That would take you to a list of the last 10 calls you made with the application.
Why can't I use DTMF (Touch Tone) during a JAJAH call?
Remember those J2ME platform constraints? Well, this is another of those. DTMF (Dual-tone multi-frequency) is more commonly known by the trademarked term Touch-Tone. We simply can't send DTMF tones after the call is established.
However, you can place an "#" between the destination phone number and the digits you want to press after the call is established (your colleague's office extension number for example). You can also exit the application before or during the call and go back to the main phone screen.
What is the Payment option?
This option allows you to add credit to your account from your mobile device, without needing a computer or the Internet.
Paying via your mobile phone requires that you paid at least once using your credit card here. Payment via your mobile phone is safe since you do not enter your full credit card number, and the transaction uses a secure connection (SSL).
How do I use the payment option?
In order to add minutes to your account, select "my account" option. After retrieving your account details, select the 'Payment' option.
Select the amount you want to pay from the list and enter the last four digits of the credit card you last used when paying JAJAH.
Click 'Pay'. Your account will be updated and you will receive an invoice to the address you specified in the last payment done via the web site.
If you do not have enough credit to place a call, a message indicating you don’t have enough credit with the 'payment' option will be displayed. You may proceed to payment by selecting the 'Payment' option and following the above instructions.
Why do I get a "Security certificate not accepted" messages when trying to add credit?
In order to secure the payment transaction JAJAH uses a secure connection with a component called "certificate". This authenticates the connection and ensures you're connecting with JAJAH and not an illegal website trying to impersonate JAJAH. Certificates use information stored on your device, so if you receive the above message, it means that your phone doesn't have the relevant security information and you will be unable to add credit from your mobile device.
Still got some questions?
Get in touch We can respond more quickly to questions in English.